cancellation policy
While things do come up out of the blue…
It’s important to understand that when forgetting or cancelling appointments without giving enough notice, businesses lose the opportunity to fill that appointment time, and other clients waiting for appointments miss out on receiving services. For the benefit and respect of all our clients and professionals, booking appointments with Healcove are subject to the following terms:
You may cancel or modify your appointment free of charge:
Chiropractic Care, Massage Therapy, Strength Training: up to 4 pm the day before your appointment.
All other services: anytime 24 hours preceding the start time of your appointment.
Less than the required time notice is considered a “Late Cancellation” and will result in a charge up to 100% of the scheduled service(s).
If you do not cancel your appointment or do not show up for your scheduled appointment, you will be considered a “No Show” and charged full price of the scheduled service(s).
Appointments that are booked within the 24-hour period are still subject to the cancellation policy.
As a courtesy, appointment reminders are sent by email 48 hours in advance of appointments, and then again 24 hours in advance by SMS (if you opted in). Please make sure to provide updated contact information and to opt-in to our email and text communications.
To ensure a full experience, please arrive at least ten minutes before your scheduled appointment time.
Late arrivals will be charged the full price of the scheduled service(s) even if there is not enough time to render them.
Applicable taxes will be retained and remitted.
We thank you for your cooperation and understanding!